Data Deletion Policy

Last updated: May 3, 2026

This page explains how to delete your ChargeMyCar account and the personal data we hold about you. We honor every deletion request in accordance with applicable privacy laws (GDPR, CCPA, India's DPDP Act, and Apple's App Store guidelines).

Option 1: Delete from inside the app (recommended)

1. Open the ChargeMyCar app and sign in.
2. Go to the Profile tab.
3. Tap Delete Account.
4. Confirm. Your account and associated data are scheduled for permanent deletion immediately.

Option 2: Request deletion by email

If you cannot access the app, send a deletion request from the email address registered with your account to:

Please include the email or Apple ID associated with your account so we can verify and locate it. We respond and confirm deletion within 30 days; in most cases it completes within 7 days.

What gets deleted

• Your account profile (name, email, profile photo)
• Saved vehicle information and preferences
• Favorite stations and saved routes
• Charging history and reviews you wrote
• Volt Coin balance and transaction history
• AI Assistant chat history
• Photos you uploaded
• Authentication records (Google / Apple Sign-In linkage)

What we retain (and why)

A small amount of data may be retained after account deletion for legitimate legal, accounting, or fraud-prevention reasons:

• Subscription receipts and tax records — retained for up to 7 years where required by Indian tax law.
• Aggregated, anonymized analytics — these no longer identify you and help us improve the service.
• Server logs — automatically purged within 90 days.
• Backups — overwritten on our normal rotation, typically within 30 days.

Subscription cancellation is separate

Deleting your account does not automatically cancel your active subscription with Apple. To stop billing:

• iPhone / iPad: Settings → [Your Name] → Subscriptions → ChargeMyCar → Cancel Subscription.
• Web: apps.apple.com/account/subscriptions

Cancel before deleting to avoid being charged for the next billing cycle.

Third-party services

We use Firebase (Google), Apple Sign-In, and Google Sign-In for authentication. When you delete your ChargeMyCar account, your authentication tokens with these providers are revoked. To remove the app's access from your Google or Apple account directly, visit:

• Google: myaccount.google.com/permissions
• Apple: Settings → [Your Name] → Sign in with Apple → ChargeMyCar → Stop Using Apple ID

Questions

If you have questions about data deletion or have not received a response within 30 days, contact:

• Email: harmeetthukran1323@gmail.com
• Phone: +91 8330968152